Data Protection Notice

The purpose of this document (“Data Protection Notice”) is to inform you of how Personal Data is managed on (“Website” or “elloAuto”).

Please take a moment to read this Data Protection Notice so that you know and understand the purposes for which your Personal Data is collected, used and disclosed.

By submitting information to elloAuto, you agree and consent to the Website owner(s) and employees (jointly, “we”, “us”, or “our”) collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to relevant third party service providers in the manner set forth in this Data Protection Notice.

1. Personal Data

1.1 In this Data Protection Notice, “Personal Data” refers to any data, whether true or not, about an individual who can be identified

(a) from that data; or

(b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

1.2 Examples of such Personal Data you may provide to us include your name, NRIC, passport or any other identification number, telephone number(s), email address, mailing address, vehicle license plate number and any other information relating to any individuals which you have provided us in any forms you may have submitted to us, or via other forms of interaction with you.

2. Collection of Personal Data

2.1 Generally, we collect Personal Data in the following ways:

(a) when you submit information through a contact form or any other forms on this Website;

(b) when you interact with us via emails and telephone calls;

(c) when you request to be contacted by us or by representatives from financial advisory firms who are licensed to provide motor insurance advisory services (“representatives”), be included in an email or other mailing list;

(e) when you respond to promotions, initiatives or to any request for additional Personal Data;

(f) when you submit your Personal Data to us for any other reasons.

2.2 When you browse this Website, you generally do so anonymously but please see the section below on cookies. We do not at this Website automatically collect Personal Data unless you provide such information.

2.3 If you provide us with any Personal Data relating to a third party (including but not limited to your spouse, children, parents, friends, employers, colleagues and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.

2.4 You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may void the validity of the motor insurance quotes you receive from your assigned representative.

3. Purposes for the Collection, Use and Disclosure of Your Personal Data

3.1 Generally, we collect, use and disclose your Personal Data for the following purposes:

(a) facilitating representatives to respond to your queries and quotation requests;

(b) legal purposes (including but not limited to obtaining legal advice and dispute resolution);

(d) meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies and purposes which are reasonably related to the aforesaid.

(e) communicating to you advertisements involving details of products and services, special offers and rewards, either to customers generally, or which we have identified may be of interest to you (including but not limited to upselling, cross selling and telemarketing);

3.2 If you have provided your Singapore telephone number(s) and have indicated that you consent to receiving marketing or promotional information via your Singapore telephone number(s), then from time to time, we may contact you using such Singapore telephone number(s) (including via voice calls, text, fax or other means) with information about our products and services or those products and services offered by third party vendors.

3.3 You have a choice to withdraw your consent for receiving marketing or promotional materials/communication. To do so, you may contact and indicate your withdrawal of consent.

3.4 Please be aware that once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/communication, it may take up to 30 working days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials/communication during this period of time.

4. Disclosure of Personal Data

4.1 We will take reasonable steps to protect your Personal Data against unauthorised disclosure.

Subject to the provisions of any applicable law, your Personal Data may be disclosed, for the purposes listed above (where applicable), to the following:

(a) representatives to provide products and services to you, address your questions and requests in relation to your submitted query through a contact form or any other forms on elloAuto and / or through a direct email to us;

(b) relevant government regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority; and

(c) any other party to whom you authorise us to disclose your Personal Data to.

5. Use of Cookies

5.1 A cookie is a small piece of information that is placed on your computer when you visit certain websites.

5.2 This Website uses cookies for the following purposes:

(a) building up a profile of how you and other users use this Website;

(b) improving the efficiency of this Website;

(c) administering services to you and to advertisers; and

(d) establishing usage statistics.

5.3 Most internet browsers provide you the option of turning off the processing of cookies, but this may result in the loss of functionality, restrict your use of the Website and/or delay or affect the way in which it operates.

5.4 We are not responsible for the Personal Data policies (including Personal Data protection and cookies), content or security of any third party websites linked to this Website.

6. Contacting Us – Withdrawal of Consent, Access and Correction of your Personal Data

6.1 If you:

(a) have any questions or feedback relating to your Personal Data or our Data Protection Notice;

(b) would like to withdraw your consent to any use of your Personal Data as set out in this Data Protection Notice; or

(c) would like to obtain access and make corrections to your Personal Data records, please email to

6.2 Please note that if your Personal Data has been provided to us by a third party, you should contact that individual or organisation to make such queries, complaints, and access and correction requests to us on your behalf.

6.3 If you withdraw your consent to any or all use of your Personal Data, depending on the nature of your request, we may not be in a position to continue to facilitate third party service providers to contact you. Our legal rights and remedies in such event are expressly reserved.